M-Pesa made it easy for customers to pay. It did not make it easy to know who paid what for which invoice. In many businesses, someone still spends the evening matching the M-Pesa statement against sales and debtor balances by hand.
Why reconciliation goes wrong
- Payments arrive with a phone number, not an invoice number.
- One customer pays for several invoices at once, or pays in parts.
- Cash, M-Pesa, card and credit sit in different books, so no one sees today's true cash position.
What good looks like
Every payment, whatever the channel, lands against the right invoice and the right customer, and the balance updates straight away. At close of day, each till's cash-up shows cash, M-Pesa and card separately, and the differences are obvious.
How cBiZ handles it
- M-Pesa built in: payments match their invoices, so receivables stay accurate.
- Every payment type at the till: cash, M-Pesa, card and credit, closed with a clear cash-up per register.
- Credit control: credit limits, receivables aging and Due Collection show who owes what, and for how long.
- Online and in the field: Pesapal and card payments online, and collections recorded on the SFA app as reps visit customers.
The goal is not to reconcile faster. It is to have nothing left to reconcile.
Ready to see it in your business? Start a 30-day free trial of cBiZ, with no credit card and nothing to install, or talk to our team: call 0751 650 020, WhatsApp +254 751 650 020 or email sales@cybcorp.tech.
