Your customers are already on WhatsApp, and many already order there. The problem is what happens next: the order lives in a staff member's phone, never reaches stock or invoicing, and nobody follows up when the chat goes quiet.
Common WhatsApp selling problems
- Several staff use their own phones, so conversations are scattered and lost when someone leaves.
- Orders are retyped into the system, with errors, or not at all.
- There is no easy way to send offers to past customers.
Bring WhatsApp into your business system
cBiZ gives you a shared WhatsApp Business inbox, so the team answers customers from one number and every conversation stays with the business. Approved message templates, bulk campaigns, drip sequences and keyword bots help you follow up without typing the same message a hundred times.
Make ordering easy
Share a QR Store link in the chat: customers browse your catalogue, add to cart and pay with M-Pesa, Pesapal or card, and the order lands directly in cBiZ, ready to pick, invoice and dispatch.
Good manners on WhatsApp
- Message people who chose to hear from you.
- Keep campaigns useful: new stock, real offers, order updates.
- Answer quickly, and from the business number, not a personal one.
Ready to see it in your business? Start a 30-day free trial of cBiZ, with no credit card and nothing to install, or talk to our team: call 0751 650 020, WhatsApp +254 751 650 020 or email sales@cybcorp.tech.
